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kirk1690 · 05-08-2009, 19:32

whats the procedure for claiming a pro rata refund for the amount of time my phone service has been down , I moved into this tower block 8 months ago and the cabinet on the first floor has been vandalised so many times I cant remember anymore , my line has been out 5 times probably totalling at least 2 weeks without service
, so far I have given virgin the benefit and not claimed but its getting ridiculous now they just keep sending engineers who restore line then it happens again
, caretaker is tired telling virgin to secure cabinet and your not telling me a big company like virgin cant install a vandal proof cabinet in this day and age or come up with some idea to stop this or catch the culprit , I worry for the old folk in this block who need their phone and don't have a mobile
As for the person who is doing this ,well I hope he gets his one day .

05-08-2009, 19:32	#1
kirk1690 Inactive Join Date: Jun 2007 Location: MOTHERWELL Age: 63 Services: Tivo . Virgin 200 tvL. Virgin Landline, Sky HD variety pack movies and sport. Posts: 323	Refund Procedure ? whats the procedure for claiming a pro rata refund for the amount of time my phone service has been down , I moved into this tower block 8 months ago and the cabinet on the first floor has been vandalised so many times I cant remember anymore , my line has been out 5 times probably totalling at least 2 weeks without service , so far I have given virgin the benefit and not claimed but its getting ridiculous now they just keep sending engineers who restore line then it happens again , caretaker is tired telling virgin to secure cabinet and your not telling me a big company like virgin cant install a vandal proof cabinet in this day and age or come up with some idea to stop this or catch the culprit , I worry for the old folk in this block who need their phone and don't have a mobile As for the person who is doing this ,well I hope he gets his one day .