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Originally Posted by Ignition
Hrm odd.
IP address please (when your modem is back online).
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I have sent you my I.P in a PM for you to look at for me. Thanks in advance for you help.
It is now 6:45 and my connection seems to working ok.
I did manage to get through to NTL again last night and found the guy on the phone to be alot more accomadating than the first guy I spoke to which provoked me into the title for this thread. I relise that the title to this thread is perhaps not entirely fair. It seems a little over the top to brandish the whole company with the same iron after talking to one particualr idiot.
Anyway after speaking with him he said tnat there was indeed still a fualt in my area so why did this first guy not pick up on this?? He said that there was DEFINATLEY no fault in my are and that my PC was at fault.
He told me to restart my pc etc...and reboot modem and ran a few other test like ping this and I mentioned the robin test from above and the results and he said that I had a problem perhaps with my upload S/N or Power , (I think).
Anyway he said that he was going to transfer me to Level 2 Tech Support as they have more in depth tools to try and help me. He gave me a reference number and I was put on hold. After 20 Mins on hold the music that plays while you wait disapeared and was followed by a standard ringing. I held like this (with normal ringing) for a further 45 mins before thinking something was wrong and hung up.
I rediled NTL tech and after 30Mins got through and explained what I had just been through and gave the reference number and was told that I would again be transfered to Level 2 Teach Support. The same thing happened and after waiting with a standard ringing tone after the music stopped for a further 60 mins. I finally hung up the phone at 11:38 and gave up...
Hopefully someone here can help me out, you have all been very helpful indeed and have gotten me to do things that none of the tech people have so far. Why are they not as helpful and as polite as you guys?? It would be a much better front for the company if their Tech staff put as much effort into helping their customers as you people do. And you all do it off your own back and mostly in you OWN TIME TO!!!
Thanks again for all the help. I REALLY do appreciate it!!"
