[Haighy]

Spent all day yesterday being passed from pillar to post, department to department and country to country. At one point a lady in India told me I am not eligible for the netbook because I'm not on the pre-approved list. Asked to speak to her supervisor and pointed out that not only did they take the money off my card on the day I ordered it, 20th July, they have also sent me a new 24 month contract that has the P&P charge for the netbook on it. I believe anyone would consider that to be a contract for supply of the netbook.
Got transferred to a very helpful young man, Scottish I believe, who said the best he could find out was that they would put me back on the list and I could ring sales and order another in 3 days. Fraid not.
So rang Virgin Media and got another Scottish bloke who promised he would ring back, and actually did. He has sent an email to the relevant department, and a copy to me, pointing out that I tick all the boxes to be on the pre-approved list. He is going to ring me back this afternoon.
Got a call this morning from Virgin Mobile, basically telling me not a lot, but she is going to keep an eye on my account and see if anyone from Virgin Media does anything to it.
If not she is going to ring me back this afternoon.
I go on holiday after this weekend, hope they sort it out and get me one by then.