I'm not saying it is Virgin's fault. What I am saying is that I thought I would just be able to connect my new modem, activate it, and that would be it. Buts not so. I have reverted back to my old modem, and whilst there were a few problems in connection, it is now running but not at 10mbs. Just have to accept that.
---------- Post added at 07:37 ---------- Previous post was at 06:58 ----------
Quote:
Originally Posted by Ben B
I think it's just a case of remove old one, plug new one in and ring Virgin to activate it on your account.
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Sounds easy, doesn't it. Not so. See my post 1038. I spent well over half a day talking to India yesterday and although they activated my new modem, I could not connect, so after an hour or so, I asked them if I could re-connect to my previous modem, which they did, and that became a problem connecting too. But I think it was a problem with the IP address and after a bit of fiddling, I got it going this morning. But I guess I'll have to be happy with 5+ mbs's. At least it's double what I was getting before.