Cable Forum - View Single Post - Upgrade from 2

hansi · 31-07-2009, 18:39

Well, here's my sorry tale. I received my new modem today. Installed it as per the directions, rang to activate it, told to wait 30 minutes, nothing happened, so I rang back again and spoke to a lady who checked all my settings and told me there was a problem with my drivers, but I saidf that it worked with my old modem and asked to speak to a manager. I then spent over one hour on the phone with him and whilst he was very helpful, he could not solve the problem, so I asked him to re-activate my old modem which he did and I can now connect but can only get just over 5mb so I'll have to settle for that but not very happy about it.

31-07-2009, 18:39	#1034
hansi Inactive Join Date: Jun 2003 Posts: 761	Re: Upgrade from 2 - 10 meg Well, here's my sorry tale. I received my new modem today. Installed it as per the directions, rang to activate it, told to wait 30 minutes, nothing happened, so I rang back again and spoke to a lady who checked all my settings and told me there was a problem with my drivers, but I saidf that it worked with my old modem and asked to speak to a manager. I then spent over one hour on the phone with him and whilst he was very helpful, he could not solve the problem, so I asked him to re-activate my old modem which he did and I can now connect but can only get just over 5mb so I'll have to settle for that but not very happy about it.