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Upgrade pricing?
A quick question. I received the 'It's time to go digital' letter and thought I'd look into getting a V+ box and upgrade to 50Mbps broadband at the same time.
I currently take the following VM services;
Broadband Size: XL £37.00
Line Rental £11.00
Paper Bill Charge £1.25
Total £49.25
I have looked at VM's web site and if I go through the select your own bundle I can select the following
Monthly One-off
Your Bundle £35.00
Broadband Size: XXL
TV Size: M
Phone Size: M
Wireless "N" Router and adapter £0.00
V+ Service £5.00
Virgin Phone Line £11.00
V+ Installation £69.00
50Mb broadband activation £20.00
Your cost summary:
Total one-off cost £89.00
Total monthly cost £51.00
Online credit (taken off your first months bill) -£20.00
I have just spoken to someone at the end of the 0800 052 0730 number who confirmed that the one off cost would be £139.00 because the on-line price has special offers not available over the phone!
My question is, what is the difference? I am requesting the same services but if I choose to speak to some one the install costs go up by £50!
Can someone shed some light on this please? Am I being peanalised for being an existing customer or do I need to leave VM to go back? It seems a bit weird to me.
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