Quote:
Originally Posted by DJ Dave
Well nothing turned up today, called them up again to be passed around to 4 people, they said they have had a problem where people have been told it will be with you by a date and not turned up.
I was told most of them are still sitting in the wearhouse and they took my number and said someone would call be back tomorrow by 6pm.
I won't hold my breath for it.
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I am on the EXACT same boat mate!
Seemingly the orders from sales dont marry up with the virgin media customer accounts in customer care.
So they are having to call back EVERY single customer and re arrange delivery dates.
I was speaking to a UK manager and said this is absurd, that you cant tell us where good we have PAID for are and when they will be delivered.
And that 3 advsors took my mobile num, and promised theyd call me, not had 1 call back yet, so forgive me if i am sceptical about 24 hours.
Anyway i took her name and extension number, and will call her, if i dont get any joy tues!