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Wildean · 26-07-2009, 14:41

I've just been speaking to a Virgin Media CS agent to ask how much extra it would cost to upgrade my broadband.

Here's an extract from my latest bill:

Code:

Telephone line rental	   	 11.00
Phone, TV, Bb L Discount 	-12.50
Payment Handling Charge Credit	- 3.50
Calldispl			  2.00
TV Size L			 11.50
Payment Handling charge		  5.00
Broadband size L		 25.00
TOTAL				 38.50

The agent said it would cost an extra £20 a month to upgrade to XXL broadband. I can cope with this.

However, he also quoted an installation fee of £30 and £20 for activation.
Now I was under the impression I already had a cable installation. After all, I've only been using it for the last five years. I thought they'd just send out a cable modem (disconnect the one and add the other) and that's all I'd need.
Is this charge justified £50, particularly as the modem would still belong to Virgin?

26-07-2009, 14:41	#1
Wildean Inactive Join Date: May 2008 Posts: 22	Installation charges for an upgrade? I've just been speaking to a Virgin Media CS agent to ask how much extra it would cost to upgrade my broadband. Here's an extract from my latest bill: Code: Telephone line rental 11.00 Phone, TV, Bb L Discount -12.50 Payment Handling Charge Credit - 3.50 Calldispl 2.00 TV Size L 11.50 Payment Handling charge 5.00 Broadband size L 25.00 TOTAL 38.50 The agent said it would cost an extra £20 a month to upgrade to XXL broadband. I can cope with this. However, he also quoted an installation fee of £30 and £20 for activation. Now I was under the impression I already had a cable installation. After all, I've only been using it for the last five years. I thought they'd just send out a cable modem (disconnect the one and add the other) and that's all I'd need. Is this charge justified £50, particularly as the modem would still belong to Virgin?