Quote:
Originally Posted by mightymagpie99
On VIP package & called today about this offer. Options were : 1. Pay extra £15/month for free netbook for 24 months or 2. Pay one off £50 up front & remain on VIP poackage with no change in prices for 24 months. As I am happy with my current deal & would be paying for VIP ( XL TV , XL BB & XL Phone) in effect I am getting a netbook for £50 so took Option 2. Netbook being delivered on 21st July. Good deal IMHO.
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Update on what is now developing into a saga ! A package
did arrive on 21st July but it was not he netbook ( looked like a Broadband self starter pack ). Since then I must have spoken to in excess of 20 VM staff who ranged in the main from polite & incomprehensible to polite but clueless ! Anyway on Saturday 25th July the netbook
did arrive so I thought that was it.How wrong I was - the netbook itself does not work and no-one at VM are able to help outside the hours of 9.00 am to 5.30 pm Monday to Friday ! Basically what happens is that the netbbok patially charges up ( up to about 15%) and then starts giving messages about the battery being low and suggests switching to mains power. However as soon as the AC power lead is plugged in the netbbok powers off and will not turn back on. The only way is to remove the battery , re-insert it and then power up again. You then encounter the same message about the battery being low etc. despite being left to charge overnight. Looks like I'll need to call the so called supoort line on Monday. I will also be calling the high priority complaints helpline too as I have established some sort of dialogue with acopule of named individuals there and hopefully they will be able to help.Has anyone else had similar problems ? If so how have you fared so far ? Better than me I hope !
