Quote:
Originally Posted by Halcyon
Sometimes you are going to see things whether you are looking for it or not.
Often if I am doing some repair work and the user wants a complete backup of all their data you do see a few things whther you like it or not.
Eg. backing up favourites, checking their profile to make sure you have all the folders, that you havent forgotten anything, etc.
If I am doing work I always tell the customer exactly everything I have done and will tell them about the costs before I have to do any work.
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I totally agree. Sometimes you *have* to search. For instance, personal pictures saved by an app that uses a non-standard store folder. If the stuff is not in 'My Pictures' there is no alternative but to look for other locations.
However, I see a big difference between that and calling your mates over to have a quick snigger.
When I'm working on a machine I keep a note sheet. What I've done, what failed, what tools have been run etc etc. It's partly to aid my own memory as I often put a job aside for a while if I'm waiting for parts or something but also it provides a detailed worksheet to hand to the customer so they can see just why the job has cost as much as it did.
I always price in advance wherever possible. Of course that means sometimes I win, sometimes I lose a bit but it's more important to me that the customer is happy. That way I get them back and will make it up in the long haul.