[musicbravo]

hansi click on the connection tab(at the top of this page) and post evertything except the custxxx bit, then i am sure someone on the same hub will be able to ell you if they have been upgraded yet. <-Damn keyboard toner's running out again.

If they have been upgraded it is possible there is a fault on your account and the easiest way to resolve this is via the newsgroup as you will probably get more joy than phoning them. You can do this by setting a newsgroup account up in a programme such as windows live mail. The account setting you need is news.virginmedia.com and then subscribe to virginmedia.support.broadband.cable