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philipg · 20-07-2009, 13:28

Many thanks for the replies.
I've tried phoning 150 five times - but no helpful response from either India (major communications difficulties here) or Swansea. The Swansea man said that they did not offer FTP support. He said that my website was in order and he could access it in FTP. So there was nothing he could do. I also emailed customer help 5 days ago but never got an answer beyond an automated acknowledgement of my message. I've now written to Customer Complaints at Swansea asking if they could check out my connection to make certain there was no fault their end. They have not yet had time to reply.

I have tried changing my primary email password - but I'm afraid this did not help!

---------- Post added at 14:28 ---------- Previous post was at 13:25 ----------

I've now tried accessing upload:ntlworld.com on another computer 3 miles away - and it too just gets an "Unexpected null reply received", using Cyberduck. So it surely can't be my computer at fault!

20-07-2009, 13:28	#6
philipg Inactive Join Date: Jul 2009 Posts: 7	Re: Lost FTP access Many thanks for the replies. I've tried phoning 150 five times - but no helpful response from either India (major communications difficulties here) or Swansea. The Swansea man said that they did not offer FTP support. He said that my website was in order and he could access it in FTP. So there was nothing he could do. I also emailed customer help 5 days ago but never got an answer beyond an automated acknowledgement of my message. I've now written to Customer Complaints at Swansea asking if they could check out my connection to make certain there was no fault their end. They have not yet had time to reply. I have tried changing my primary email password - but I'm afraid this did not help! ---------- Post added at 14:28 ---------- Previous post was at 13:25 ---------- I've now tried accessing upload:ntlworld.com on another computer 3 miles away - and it too just gets an "Unexpected null reply received", using Cyberduck. So it surely can't be my computer at fault!