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Albert Fish · 20-07-2009, 10:22

For the last month I've been trying to have completed the otherwise flawless install of VM.

We'd like to keep the phone number we've had for close on 12 years an despite 5 phone calls to VM, each one ending with the promise of a call back, we still have 2 lines: a temp VM no. and our existing number.

The closest I have to an explanation is that VM are "unable to port number because someone nearby has a similar number" Which is an astonishing excuse and one I don't buy.

The call centre agent said 'to be honest, I've never heard of it' neither has their manager ..

Our number is easily confused with similar numbers and we regularly take calls from people who have mis-dialed by one digit so there are already similar numbers in our geographical location.

Can anyone here from VM or who has worked for them shed any light on this absurd situation ?

We're still in the same area code, we've had the number for years, what should be a simple port is becoming a large fat fly in our ointment and that's being made worse by VM call centre agents bu&&ering us about.

So far I've spoke to

23 June Louise - Scotland
02 July Caroline - Scotland
9 July Shereen - India
10 July Emily - Lancashire
Away for a week
20 July Jamie - Wales

And still no answers ..

20-07-2009, 10:22	#1
Albert Fish Permanently Banned Join Date: Jun 2009 Services: XL/M/M Posts: 33	Unable to port phone number because .... For the last month I've been trying to have completed the otherwise flawless install of VM. We'd like to keep the phone number we've had for close on 12 years an despite 5 phone calls to VM, each one ending with the promise of a call back, we still have 2 lines: a temp VM no. and our existing number. The closest I have to an explanation is that VM are "unable to port number because someone nearby has a similar number" Which is an astonishing excuse and one I don't buy. The call centre agent said 'to be honest, I've never heard of it' neither has their manager .. Our number is easily confused with similar numbers and we regularly take calls from people who have mis-dialed by one digit so there are already similar numbers in our geographical location. Can anyone here from VM or who has worked for them shed any light on this absurd situation ? We're still in the same area code, we've had the number for years, what should be a simple port is becoming a large fat fly in our ointment and that's being made worse by VM call centre agents bu&&ering us about. So far I've spoke to 23 June Louise - Scotland 02 July Caroline - Scotland 9 July Shereen - India 10 July Emily - Lancashire Away for a week 20 July Jamie - Wales And still no answers ..