Quote:
Originally Posted by solcuerda
I don't think NTL:Telewest have an obligation to contact customers about new deals that *might* save them money. It's up to the customer to check the current prices and deals. NTL:Telewest don't exactly hide such information. They change their deals periodically as the markets dictate - why should they constantly inform all of their customers of it?
|
They're quick enough to notify us when prices rise as the markets dictate.
Quote:
Originally Posted by solcuerda
Everyone got a special "new customers only" deal when they first signed up. Why do these people forget that? Deals change...live with it. You got your "new customer" deal when you joined...why keep whining about what the latest deal new punters get? You've had yours...move on.
|
Actually not everyone did.
When I signed up there was no new customer deals, I just payed the standard rate for my services, and have ever since.
The point isn't new customer deals though, they're a necessary evil, it's that after these deals new customers are paying lower standard charges, that isn't right. Everyone recieving the same services should pay the same rate (after any introductory period) and that really isn't a hard system to set up.