Can I also give a thumbs up to
DialUK as mentioned by Roger in his post. Even though, through my work, I was very familiar with different benefit forms and processes, filling in AA and DLA forms for relatives still had me in a cold sweat as I knew how easy it would be to just use a wrong word and close the door on any chance of getting any benefit. The people at DialUK couldn't have been more helpful and I put getting any benefit down to their advise on wording.
As an added bonus they noticed my husband was wearing hearing aids and arranged for us to have a loop system ...free of charge.
Well they did get a couple of fund raisers in exchange but that's a whole different subject.
