Thread: Virgin Media call centers
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Old 16-07-2009, 14:23   #29
sherer
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Re: Virgin Media call centers
as others have said it is down the to the training. I dealt with one call centre and it wasn't until I got the agents name and direct phone no that I found out he was from Poland. No accent, understood me and also knew what the problem is.

There is a perception that Indian call centres are rubbish and they can't understand you and just read from scripts. As such as soon as you hear them you get annoyed and angry and think it won't work
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