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Originally Posted by highroyds
Could you tell me which modem you have ?? Grey modem or Black / Blue ??.
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I have a very old grey modem (NTL: HOME 120) when I registered for the upgrade it did say I would need a new modem and that the modem would be with me within 5 days, this was months ago now.
Quote:
Originally Posted by highroyds
told me the grey modem supports the new speed
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I had contact with the webteam who also told me my modem was capable of the new speeds.
Quote:
Originally Posted by highroyds
I found the Newgroup support and asked their advice, who told me that the grey modems dont support the 10MB speed and sent me a new modem which is working fully.
Hope this helps as the Support on the newsgroup is brilliant as they reply very quickly and will help you all the way.
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Many thanks, I have Dl the newsgroup and will try posting when they clear up the issue they are having with accounts atm.