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m419 · 14-07-2009, 07:51

No! You need to be on BT Together Option 1 to use another provider on your BT telephone line.

Virgin Media and other companies are not allowed to offer services whilst BT Basic is on a line.

BT Basic is a package below BT Together option 1 specially for those on low incomes who cannot afford to use the phone that often and who does not want to pay the £5 admin fee for not paying by direct debit, the call charges are more expensive.

What I suggest you do, is contact BT on 150 from a BT landline or payphone or 0800-800-150 from any other phone and ask them to put you on BT Together option 1. Then contact Virgin Media to let them know you have done this. You should not have further problems once on BT Together Option 1.

By being on BT Basic,you breaching BT's conditions of telephone service by using another provider. I don't think broadband is allowed on BT Basic either.

The same above rules apply to BT Pay&Call.

Hope this helps.

14-07-2009, 07:51	#15
m419 Inactive Join Date: Jul 2005 Location: London Services: BT Broadband,BT Anytime calls,Sky entertainment extra HD,Vodafone pay monthly Posts: 1,512	Re: I have BT BASIC & now Virgin will cancel No! You need to be on BT Together Option 1 to use another provider on your BT telephone line. Virgin Media and other companies are not allowed to offer services whilst BT Basic is on a line. BT Basic is a package below BT Together option 1 specially for those on low incomes who cannot afford to use the phone that often and who does not want to pay the £5 admin fee for not paying by direct debit, the call charges are more expensive. What I suggest you do, is contact BT on 150 from a BT landline or payphone or 0800-800-150 from any other phone and ask them to put you on BT Together option 1. Then contact Virgin Media to let them know you have done this. You should not have further problems once on BT Together Option 1. By being on BT Basic,you breaching BT's conditions of telephone service by using another provider. I don't think broadband is allowed on BT Basic either. The same above rules apply to BT Pay&Call. Hope this helps.