[chow]

Have had a fair bit of dealings with customer support recently, my experiance has been the off shore centres are generally awful, in contrast ive found that the uk based centres (ive dealt mainly with the staff at the Sheffield centre) are superb and if it wasnt for the great service and the resoulutions of my problems by the Sheffield staff i would no longer be a virgin customer, well done Sheffield , in fact what i do now if i need to contact virgin is i go directly to the "are you thinking of leaving virgin dept" as you know whatever your problem they will sort it out speedily, in stark contrast to the off shore people