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dodgem22 · 11-07-2009, 11:09

some of the non uk call centre agents are good but some are bad/under trained it seems some of them just follow a screen script and if they do not understand your answer they will just keep repeating the same question.
For example last nights conversation was like this is there a fault number on the front of the box? no. followed by the same question and answer a number of times
I did not get annoyed with the agent because i know this is perhaps due to a lack of decent training which is not the agents fault but management and he did not know what else to ask.

11-07-2009, 11:09	#21
dodgem22 cf.addict Join Date: Mar 2007 Location: staffordshire Services: virgin tv phone and broadband giff gaff mobile Posts: 280	Re: Virgin Media call centers some of the non uk call centre agents are good but some are bad/under trained it seems some of them just follow a screen script and if they do not understand your answer they will just keep repeating the same question. For example last nights conversation was like this is there a fault number on the front of the box? no. followed by the same question and answer a number of times I did not get annoyed with the agent because i know this is perhaps due to a lack of decent training which is not the agents fault but management and he did not know what else to ask.