Cable Forum - View Single Post - no phone service..one week for an engineer!

faze · 10-07-2009, 21:07

I had no phone service since yesterday morning. They arranged for a engineer to visit next Thursday.

Is this normal?

I think's pretty outrageous - having no phone line for 7 days is extremely inconvenient. I don't think it's fair to be charged monthly line rental and XL fee for this month. Do virgin media offer compensation?

Also how do I complain about this ? I don't have access to a phone at home and don't want to be using my mobile to speak to someone in india who doesn't have a clue!

10-07-2009, 21:07	#1
faze Inactive Join Date: Dec 2008 Posts: 34	no phone service..one week for an engineer! I had no phone service since yesterday morning. They arranged for a engineer to visit next Thursday. Is this normal? I think's pretty outrageous - having no phone line for 7 days is extremely inconvenient. I don't think it's fair to be charged monthly line rental and XL fee for this month. Do virgin media offer compensation? Also how do I complain about this ? I don't have access to a phone at home and don't want to be using my mobile to speak to someone in india who doesn't have a clue!