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starsailor123uk · 10-07-2009, 13:58

The issue is not the ability of call centres [ especially with regard to the fault part ] The simple fact is language and communication skills

I have spoken to the indian call centres on a number of times and often its the problems in understanding each other that is the issue

when that works [ call centre operators accent is less pronounced* or I am clearer due to not starting to get annoyed at VM or the fact I have to repeat soemthing over and over again because it is not in their "Idiots Guide to Cable Fixing!" ] it's a dream

* I have had same issue with glaswegian call centers I beleive so not purely an off-shore issue

10-07-2009, 13:58	#14
starsailor123uk Inactive Join Date: Jan 2007 Posts: 178	Re: Virgin Media call centers The issue is not the ability of call centres [ especially with regard to the fault part ] The simple fact is language and communication skills I have spoken to the indian call centres on a number of times and often its the problems in understanding each other that is the issue when that works [ call centre operators accent is less pronounced* or I am clearer due to not starting to get annoyed at VM or the fact I have to repeat soemthing over and over again because it is not in their "Idiots Guide to Cable Fixing!" ] it's a dream * I have had same issue with glaswegian call centers I beleive so not purely an off-shore issue