Quote:
Originally Posted by dgardner
Just a question but have you been abusive when you call them?
When I used to work for BT some accounts were flagged as only to be dealt with
by a senior manager not a csa if the customer was very abusive.
Also is there any reason why you couldn't cancel the new contract within 30 days of it becoming active?
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I wondered similarily
You gt more with a smile and big stick than simply a big stick and I suspect that if you have seriously "p***sed" them off then I could understand why they act in this way ( not condoning just understanding )
I don't know the facts so can't really comment. Ask for a deadlock letter. if not coming tell them you are going to cisas on the 1st september 2009 ( thats 8 weeks away so that is the latest )
seek legal advice about payments ( the alternative to cancelling the DD is to use the DD guarantee which is lawful and allows you to legitimately recall a DD as the price charged is not as documented ( if bank asks for details provide copy of agreement )