wont hurt to ask cisas thanks i thought i needed a deadlock letter
and i want a 3rd conclusion ... virgin media must honour the contract at the agreed price and also be nice to get support for any general questions but even when i suffered a total loss of service for 24hrs nobody would do anything as my account MUST be done through the CEO and i tried twice with no call back and after 6pm they close
lot of money to pay when only the phone works and support refuse to support the paying customer.
an offer to end the dispute isnt an option im allowed either , virgin insist i pay the 10 months at the higher rate not agreed or breach the contract and theyll sell it on to a debt collection agency with extra costs added.