Thread: I have BT BASIC & now Virgin will cancel
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Old 01-07-2009, 11:14   #6
WelshPaul
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Re: I have BT BASIC & now Virgin will cancel
Quote:
Originally Posted by weemax View Post
Im having a total nightmare with Virgin at the moment. Im on Virgin ADSL.

I have a BT BASIC landline. I ordered ADSL broadband & some telephone minutes bundle on the 15th June through Virgin. Broadband was activated last week 24th June. BUT now they have sent me an email saying because Im on a BASIC phone line, they cant proceed with my order & that they will cancel my order. They want me to change my line with bt to you know the £11.95 per month one. I cant afford to do this. Please help, what can I do?


They didnt ask or mention about if i was on BT basic at the time. Please help.
It's not virgin who will not let you have the broadband it's prob BT, The plan your on has terms & conditions and it says that you cannot have any ADSL service activated on a BT BASIC Phone Line!

Does not matter who you order broadband with BT will not allow it to be installed on your line!
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