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weemax · 01-07-2009, 01:56

Im having a total nightmare with Virgin at the moment. Im on Virgin ADSL.

I have a BT BASIC landline. I ordered ADSL broadband & some telephone minutes bundle on the 15th June through Virgin. Broadband was activated last week 24th June. BUT now they have sent me an email saying because Im on a BASIC phone line, they cant proceed with my order & that they will cancel my order. They want me to change my line with bt to you know the £11.95 per month one. I cant afford to do this. Please help, what can I do?

They didnt ask or mention about if i was on BT basic at the time. Please help.

01-07-2009, 01:56	#1
weemax Inactive Join Date: Mar 2008 Location: UK Services: VM 20MB Cable Broadband. Posts: 83	I have BT BASIC & now Virgin will cancel Im having a total nightmare with Virgin at the moment. Im on Virgin ADSL. I have a BT BASIC landline. I ordered ADSL broadband & some telephone minutes bundle on the 15th June through Virgin. Broadband was activated last week 24th June. BUT now they have sent me an email saying because Im on a BASIC phone line, they cant proceed with my order & that they will cancel my order. They want me to change my line with bt to you know the £11.95 per month one. I cant afford to do this. Please help, what can I do? They didnt ask or mention about if i was on BT basic at the time. Please help.