George, thank you for finally responding to my multiple contacts, email, voice, and fax. Take a tranquilizer and read on...
>From: "george_fergus@www.newsdemon.com" <george_fergus@www.newsdemon.com>
>To:
alm314159@yahoo.com
>Sent: Sunday, June 28, 2009 2:11:01 PM
>Subject: Rude NewsDemon Support
>
>Hello,
>
>I would like to help you with your recent issues with our service.
>
>Can you please forward me either the receipt we emailed you upon signing up or the membership email with your account details? I can use this to better diagnose your issue.
Did you not read any of my emails? This information was included multiple times. Here are the details yet again:
UN: 10111108
PW: e32f48gh
>Please understand we take our customer service very seriously and will make every effort to solve your problem.
It's nice to hear that but actions speak louder than words. Did you not read the emailed transcript of my conversation with "Owen"? Whoever he really is disconnected on me twice and canceled my account so that I cannot even log in to my account. That prevented me from canceling the account from the webpage. None of my telephone calls are answered but sent to voicemail which doesn't respond either. Your's is the first email response I've gotten even though the first was sent over a month ago. Nor have any of the other emails been answered. I cannot contact live service becaus "Owen" canceled my account in spite.
"Owen" had no excuse for either cutting me off (leaving the "live support" chat session wihtout salutation or notice) nor for canceling my account. I used no bad language nor did I threaten, read the transcript below. This is intolerable and mean-spirited, he knew the trouble this would cause and did it just to anger me. _TWICE_. (Out of curiousity, what country is "Owen" in? It's obvious he's not a native English speaker) It's even more infuriating that emails sent to
support@newsdemon.com,
abuse@newsdemon.com and
admin@newsdemon.com went unanswered. Next I found telephone numbers on your website. No one answers them. Not at any time of the day or night. When I was unable to reach a live human being I went from fury to rage. _THEN_ no one answered the voice mails I left. This is not indicative of "Please understand we take our customer service very seriously and will make every effort to solve your problem." To the contrary, _NO_ effort before your email was made. To the opposite, newsdemon is hiding behind voicemail, with insulting customer service, taking money directly from my bank account refusing service, and recharging me for service that was refused. In fact "Owen" did not "solve my problem," to the contrary, he intentionally insulted me and stole my time and money.
Now I've been charged for not just the initial connect but now recharged for this month in addition. This is besides the enormous amount of time I've spent tryign to resolve this issue through your regular channels, telephone, emails and web searches looking for a point of contact and review sites. I am not a happy camper and barely keeping a lid on my rage so please, no platitudes for actions speak louder than words and the actions demonstrated so far are insults, abusive, and punative. The polar opposite of "taking customer service seriously." At this point it is my opinion that newsdemon has committed interstate wire fraud through willful termination without providing a refund or product support and unless this is rectified to my satisfaction I'm angry enough to process a formal demand for action with the U.S. Attorney. I don't care the amount, newsdemon insulted me and I will not tolerate that.
I do not like being lied to. Owen lied to me. Your website lied to me. Be cautious in your response, I have no more patience.
Here is one public thread I began on the topic and am resisting the urge to not only file the criminal report but hit newsdemon where it hurts, their pocketbook by posting at every news provider review site reports similar to this one:
http://www.cableforum.co.uk/board/25...l#post34822187
Here is a transcript:
You are now chatting with Owen (Other)
Owen: Welcome to live chat support.
Owen: Hello.How may I assist you ?
Albert Lee Mitchell: Owen, you were going to contact me with 24-48 hours, it's been longer.
Albert Lee Mitchell: Then you hung up on me.
Albert Lee Mitchell: I still do not have access to my paid account.
Owen: May I know the Member id/ User name ?
Albert Lee Mitchell: 10111128
Albert Lee Mitchell: Are you live or a bot?
Owen: Please wait while I look into your account information.
Owen: live.
Albert Lee Mitchell: Why did you hang up on me?
Owen: I have reviewed your account it seems that your account working fine form our side.
Owen: It already set.
Albert Lee Mitchell: I've not received an email notice as you promised.
Albert Lee Mitchell: Why did you hang up on me?
Owen: When?
Albert Lee Mitchell: Two days ago when we last spoke.
Albert Lee Mitchell: I have a transcript, do you want a copy?
Owen: So now it has been set your account.
Owen: No
Owen: Now your account is working fine.
Owen: May be the mail has been went to spam folder.
Albert Lee Mitchell: Why did you hang up on me and why did I not receive the email notice as you promised?
Albert Lee Mitchell: No, not in my spam filter either.
Owen: When ever we fix the error of customers accounts we definitely sent a mail.
Albert Lee Mitchell: Why did you hang up on me?
Owen has left the chat conversation
Click Here to Leave a Message
--- On Wed, 5/27/09, Albert Lee Mitchell <alm314159@yahoo.com> wrote:
From: Albert Lee Mitchell <alm314159@yahoo.com>
Subject: Rude Live Service
To:
support@newsdemon.com
Cc: "albert mitchell" <alm314159@yahoo.com>
Date: Wednesday, May 27, 2009, 3:20 PM
Here is a transcript of live service:
Owen: Welcome to live chat support
Owen: Hello.How may I assist you ?
Albert Lee Mitchell: Hiya.
Albert Lee Mitchell: I just joined and tried to login with a 502 error.
Albert Lee Mitchell: How long (timewise) does it take for my new account to be activated?
Owen: May I know the Member id/ User name ?
Albert Lee Mitchell: Sure.
Albert Lee Mitchell: 10111108/e31f48gh
Albert Lee Mitchell: Are we still connected?
Owen: Yes please wait
Albert Lee Mitchell: Roger.
Owen: It seems you have two accounts here
Owen: May I know the email id you used while signing up
Albert Lee Mitchell:
alm314159@yahoo.com
Albert Lee Mitchell: Weird, I just joined....
Owen: Please wait while i check for it
Albert Lee Mitchell: I've just received _one_ confirming email from your bot with costs.
Albert Lee Mitchell: Reference Number: ND-10111108
Owen: may i know the first name you used while signing up
Albert Lee Mitchell: Albert
Albert Lee Mitchell: You've piqued my curiousity, are both accounts new or is there another "Albert Lee Mitchell" subscribed to newsdemon?
Owen: We will get back to you through email within next 24-48 hours
Albert Lee Mitchell: Uhm, does this mean I can't login for 24-48 hours?
Owen: No we have to forward this issue to higher department they will take care of it
Albert Lee Mitchell: Not a great beginning of a new relationship. I'm being charged for time I cannot use...
Albert Lee Mitchell: You avoided my inquiry about the two accounts too.
Owen: We apologize for the inconvinience caused
Owen: Is there anything else that I can help you with?
Albert Lee Mitchell: Yes, answer my question.
Owen: Sorry for the Inconvenience caused. I need to Forward this issue to our higher department. They will investigate on your account and get back to you through e-mail within next 24-48 hours.
Albert Lee Mitchell: You're still avoiding my question.
Albert Lee Mitchell: What is the problem? I'm a systems administrator working in a number of *nix's so don't speak down to me.
"Owen has left the chat conversation"
--Albert
>Thanks,
>
>George Fergus
>NewsDemon.com