Cable Forum - View Single Post - Problems with services. Can i cancel my virgin media contract without charge

MovedGoalPosts · 22-06-2009, 12:18

VM don't agree to provide a fault free service, but on the other hand they must provide a service. If the faults arent getting fixed, and are creating significant disruption such that a reasonable customer would determine the service to be continually unreliable then VM would be considered in breach of contract and you could walk away from it. Of course explaining that to customer services, and gettinng their agreement on it would be another matter.

22-06-2009, 12:18	#4
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: Problems with services. Can i cancel my virgin media contract without charge VM don't agree to provide a fault free service, but on the other hand they must provide a service. If the faults arent getting fixed, and are creating significant disruption such that a reasonable customer would determine the service to be continually unreliable then VM would be considered in breach of contract and you could walk away from it. Of course explaining that to customer services, and gettinng their agreement on it would be another matter.