[SteveTheJag]

Hi all,

Basically, i have been experiencing severe issues with my broadband and television services. For about the last 5 weeks, i have been constantly losing broadband signal and most of my channels have been freezing and cutting off. I have had 3 visits from different technicians with the first 2 assuring me that they had sorted the problem. The issue had been escalated to the network team and i had had a letter from them last week telling me that they had identified the problem and sorted it. The problems have been just as bad as ever. 3rd technician came today and told me that they think that there is a batch of faulty fibre optics in the area and because they are so expensive to replace that it wont get done. I was wondering if anyone knew if this then means i am entitled to end my contract without charge as they are not supplying the services i agreed to?

Any advice would be greatly appreciated.

Thanks,

Steve