Cable Forum - View Single Post - Belkin N1 Wireless Router & Virgin BB Setup

I'm-a-visitor · 19-06-2009, 18:45

Hi All.

I've been struggleing for quite a while with my Belkin N1 Vision on Virgin.

I have had to clone a Mac address to get on line and after some time, that Mac address also failed.

I recently went onto Virgin's 50Meg service (which is brilliant) but I had more problems and eventually my N1 was unusable.

I got onto tech support as I have many times before, but this time, I found myself talking to a support engineer who has an N1 vision at home. He told me it was a problem with my DOCSIS file (which is on the Virgin network not in my PC or router). He forced a new copy into my config, told me to wait an hour then everything would be fine. It's early days, but my router is now running on its original Mac address, which didn't work even on the day I bought it.

If you're having problems, why not suggest this to Virgin the next time you call tech support. You never know.

Best of luck.

19-06-2009, 18:45	#13
I'm-a-visitor Inactive Join Date: Jun 2009 Posts: 1	Re: Belkin N1 Wireless Router & Virgin BB Setup - Help Please Hi All. I've been struggleing for quite a while with my Belkin N1 Vision on Virgin. I have had to clone a Mac address to get on line and after some time, that Mac address also failed. I recently went onto Virgin's 50Meg service (which is brilliant) but I had more problems and eventually my N1 was unusable. I got onto tech support as I have many times before, but this time, I found myself talking to a support engineer who has an N1 vision at home. He told me it was a problem with my DOCSIS file (which is on the Virgin network not in my PC or router). He forced a new copy into my config, told me to wait an hour then everything would be fine. It's early days, but my router is now running on its original Mac address, which didn't work even on the day I bought it. If you're having problems, why not suggest this to Virgin the next time you call tech support. You never know. Best of luck.