Quote:
Originally Posted by frogstamper
Foreign call centers always look good to some accountant in a dark back room, but the reality is that they are a false economy, why do you think companies on TV now use the fact they have UK call centers in their advertising? they know full well how much these places exacerbate a customers problem.
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I know that we have some very good agents in our offshore call centres but they get tarred with the same brush by most people because of the poor ones.
Some of the good offshore agents post on here.