Quote:
Originally Posted by Moldova
Here you go thats a bit clearer. 
The best time to call is after 0800 in the morning.
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Tech Support is open 24/7 on the numbers below.
For help with your TV or Phone and for Broadband Technical Support:
Call Product Support/Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.
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Ok, thanks for the help : ).
We rang that number and got someone who wasnt "helpful" but tried there hardest and eventully forwarded us to another number, 150 option 3.
This number claimed our Modem is to old (A veryvery old surfboard modem) and there sending a new one and that we should ring them once it comes.
To me, this doesnt seem like a "fix" to the problem we are getting but I'm not going to judge it untill we get the new modem sent and rering them once its here, as it may get fixed then.
Cheers, Jim.