Well, I got the letter through, and when I went on the website It states
Quote:
Oops, we're sorry but we can't recognize which broadband package you are on.
If you are a size: M customer ring 0845 4541111* and select option 4 to speak to one of our advisors.
If you're on size: L, XL or XXL broadband just check out My Virgin Media for all your latest news and free stuff!
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At which point I rang the customer service...who asked for all the details, then advised me back to the website which doesnt work...at which point I said, thats the site which isnt working and im phoning you about...He then made the claim that if the site isnt working its allready been put up...which im seriously doubting.
Anyhelp? : /