sorry i forgot to point out that there was a splitter at ground level with 2 wires saying 3.5db, the engeineer took this out and the speeds increased but did say that the box on wall where the cable enters the house could be the problem.
he said once i get access to that room to phone and he could do a meter reading from that cable to find where the problem occurs.
to tailz, i was only asking what speeds i should be getting because some people on this forums say i should be getting up to 6.5mb/s transfer rate, i am more than happy with getting about 2.5mb/s because it was alot better than my old cable connection and can download 1.39gb movies in 10mins
thanks for all of your help