Quote:
Originally Posted by Arley
Can someone give me some advice please?
I recieved a letter this morning tell me they are upgrading me to 10mb. Since i connect using a set top box i need to have a new modem installed.
I phoned the number on the letter and spoke to someone on the far side of the moon i think.
I was told i could either be sent a self install kit or i could wait for an engineer to call out.
I was also informed that because i was upgrading there would be a loss of service for 3-5 days ; ; and this would happen either way.
I told them to cancel the upgrade since i don't want any loss of service.
Has anyone else had this loss of service during upgrade?
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I have a set top box too and had a lot of trouble just sorting out if I could do it myself or not. In the end VM sent an engineer and on the same day I was up and running on 10 meg so no loss.