My account ended up escalated to the CEO because i was one of the 1st in my area to get 50mb and then they rang up and asked what it was like .... my report wasnt glowing so it ended up escalated and then a virgin employee surgested emailing the CEO so i did
The cause of my faults seem to be high power levels but it will cost money to fix so they then decided to try and end my contract , when i said no i want them to restore my once perfect service the following day they decide my contract isnt valid
Virgin media isnt perfect and you cant have 100% working ... thats fair enough and same with any product or service but i wont pay for something im charged for and dont recieve and thats why they dont like me
i can easy get 50mb speed at my home but when the network is over used because of over selling i lose speed and even that dosnt bother me because 50mb is way over what i need or use but because of traffic management and we have 2 pc's 1 laptop and 2 consoles we need 50mb or get restricted (online games uses lots of bandwidth apprently) or the on-demand services costs £7 per month but there are limits to how many people in 1 area can use at once so if im charged for something i cant use through no fault of my own why shouldnt i ask for money back ?
i might be a moan but i pay my bills on time like i said i would but virgin dont give me the award winning service they said they would