After speaking to a solicitor it seems i do have a valid contract and virgins poor internal communications process that allowed the price/contract to be made is not my fault and its not my responcibility to check agents have the authorization to make offers or deals
The bad news though means more time spent trying to get get virgin to do the right thing and my faults still exist
ive watched my upstream power jump about all day and both tv boxes do the same aswell as pre rs errors and post rs errors that from reading about they are all related and the cause of my issues .... but i cant get it fixed or possible work arounds because im not allowed to talk to anyone or rather they cant talk to me