Quote:
Originally Posted by Arley
Can someone give me some advice please?
I recieved a letter this morning tell me they are upgrading me to 10mb. Since i connect using a set top box i need to have a new modem installed.
I phoned the number on the letter and spoke to someone on the far side of the moon i think.
I was told i could either be sent a self install kit or i could wait for an engineer to call out.
I was also informed that because i was upgrading there would be a loss of service for 3-5 days ; ; and this would happen either way.
I told them to cancel the upgrade since i don't want any loss of service.
Has anyone else had this loss of service during upgrade?
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I think you will have to have an engineer if you've got to have a modem and you haven't had one before, because you have to have a splitter fitted from your box on your wall indoors to your STB. I had it done when I had a V+ box installed.
Someone will correct me if I'm wrong.
As for the loss of service, I had problems but it was something to do with having a new IP address which the engineer should have sorted when fitting the modem and hadn't.Then I had to phone Tech support and all I got told was "Pull this plug out and put that plug back, Thank you for calling". Finaly got someone from Swansea who knew what he was talking about. But since then "touch wood" I've had no problem with it.