[Smilie]

from my experience
Vodafone does give great offers when you are trying to leave
and are very helpful in thier retentions department

but their upgrades department.....
saw a Samsung Omnia on their website 12months £40/month
asked to be upgraded to it but they refuse saying those offers are only for new customers best i can get is a 18months
which is stupid as i could just cancel my current contract and get that offer (but need to change number) so i got asked for PAC code thinking of changing providers

Retentions called me a few days later and offered me a 12month £30/month
and also went to check the warehouse to see if its in stock and called me back about it