Re: Legal advice please virgin media want to boot me
Agreed, the Agent wasn't authorised to offer you the contract on the terms that they did, therefore the whole contract should be invalid - ie. no obligation on their part to meet the price that you agreed to and no obligation on your part to continue to pay for the service.
Tell them that, by their own admission, the contract is void and demand that they release you from your obligation. If they fail then tell them that you're going to start court proceedings. Then go down to see your solicitor, explain the situation to them, and get them to write you a nice letter to the effect that VM have 14 days to confirm that you've been released from your contractual obligations on the grounds that VM themselves have failed to keep to the terms that they agreed - with a bit of luck that should get their attention.
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