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IF you have agreed a contract with VM, over the phone, it is termed as a 'verbal contract' and VM should have files on that,
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They dont dispute the services and price i was offered .... they say that at the time though my account was managed by the CEO and because it was customer relations who agreed the contract he was unauthorized to do so even though his manager also aproved it
I didnt even want the V+ box because i already had my downstairs box linked upstairs so what ever shows on the downstairs box also shows upstairs and im not lazy so i used to nip down and change channels or set a reminder to auto change at start
The extra channels are not worth having and never watch them anyways so ive gained nothing of any use to me but when something is cheap or free you dont mind taking them.
I just think its wrong to be offered something and then told i shouldnt have it but as i do i must keep it and pay fortunes for it
maybe if i liked and used the new features or even if they worked regularly id be ok but they dont and when they do have a fault im refused an engineer because they cant fix the high upstream power without affecting other customers in the area
If it was part of the terms and conditions applied to all it wouldnt be so bad but its not .... its me only and they change them to suit themselves or screw me
i cant win and if the agent wasnt authroized then how come the new contract is valid ?