Cable Forum - View Single Post - Upgrade from 2

Arley · 13-06-2009, 10:31

Can someone give me some advice please?

I recieved a letter this morning tell me they are upgrading me to 10mb. Since i connect using a set top box i need to have a new modem installed.

I phoned the number on the letter and spoke to someone on the far side of the moon i think.

I was told i could either be sent a self install kit or i could wait for an engineer to call out.

I was also informed that because i was upgrading there would be a loss of service for 3-5 days ; ; and this would happen either way.

I told them to cancel the upgrade since i don't want any loss of service.

Has anyone else had this loss of service during upgrade?

13-06-2009, 10:31	#811
Arley Inactive Join Date: Jun 2009 Posts: 1	Re: Upgrade from 2 - 10 meg Can someone give me some advice please? I recieved a letter this morning tell me they are upgrading me to 10mb. Since i connect using a set top box i need to have a new modem installed. I phoned the number on the letter and spoke to someone on the far side of the moon i think. I was told i could either be sent a self install kit or i could wait for an engineer to call out. I was also informed that because i was upgrading there would be a loss of service for 3-5 days ; ; and this would happen either way. I told them to cancel the upgrade since i don't want any loss of service. Has anyone else had this loss of service during upgrade?