Im in need of some help and advice if possible
can virgin change the price they offered me and set some very unfair terms that only apply to me ?
it all started in november when my perfect reliable service died and internet use and tv services stopped working most of the day after 50mb was available in my area ... the exact details here (understanding b/w graphs on 50mb)
http://www.cableforum.co.uk/board/12...s-on-50mb.html
after it was sorted out i rang virgin to get my bills sorted out and they offered me compensation to clear the old balance and wipe the charges for service i hadnt recieved and then they offered an upgrade at reduced rate for loyalty or basically because i wasnt under contract so i accepted the offer and everything was fine until last few weeks .... V+ box would reboot when watching anything recorded or it would record the wrong programes and on-demand never works but they never bothered me so i wasnt fussed until my 50mb broadband started acting up and the modem would lose its lock and disconnect me until usually 30 secs later it would lock on and work ok until the next loss so i rang faults and had an engineer out on bank holiday monday so i didnt lose any wages and then it was escalated he said and again next engineer i booked for the following bank holiday monday . full details here (point virgin in the right direction)
http://www.cableforum.co.uk/board/11...gin-right.html
after all the messing about and numerous phone calls they say its my power levels and they cant or wont fix it
but .... i was still prepared to put up with it and at least they admit it has issues
but after today they've changed their minds and decided i have my service to cheap so they now say that the deal
THEY offered me cant stay and that the customer relations or retensions agent shouldnt of offered me the deal so the price has gone up
and im also under a new contract so i must pay .... i agreed at the discounted price but now i cant have that price so how can i be under a new contract ?
on top of that i dont have any rights now that every other customer gets
* all contact with virgin media must be through the chief executives office with a flag on my account ordering people not to speak with me
* they wont fix the fault because ive been told they wont
* any future loss of service is tough and any credits due with no service wont apply
* stuck with a new contract for another 10 months
* as its the CEO office i cant complain and cant ask cisas for help because they wont dead lock me or send any letters
* cant go back to my old contract and services because the prices have went up and my price and package no longer exists
surely this is illegal aswell as very unfair and how can they apply terms that apply to me only ?
i didnt even want the extra box or channels but as they said free V+ box and install i thought yeah why not and the extra channels were cheap so i thought its nice to have more choice .... then 2 months later they change their minds and not only do the freebies not work they aint free any more
