Originally Posted by VMboy

I have been upgraded from 2meg to 10 meg for some weeks now, and yesterday I received an email from virginmedia8@newsletter.virginmedia.com with the subject being You've been upgraded, so I thought to myself no problems they have just sent this out to let me know, but, I received an email today with the subject being Don't miss out on your broadband upgrade - register today

The email was signed by Trevor Elliott, MD Customer Service

What is going on, surely they should know that I have been upgraded, but why does one email differ from the other?

And why are VM sending out conflicting emails first informing that I have been upgraded, then a day later sending one to tell me to upgrade?

I have checked my account again just in case it had changed, but it does say that I am on the M package at 10 meg.

Can someone please explain.