I have been upgraded from 2meg to 10 meg for some weeks now, and yesterday I received an email from
virginmedia8@newsletter.virginmedia.com with the subject being
You've been upgraded, so I thought to myself no problems they have just sent this out to let me know, but, I received an email today with the subject being
Don't miss out on your broadband upgrade - register today
The email was signed by
Trevor Elliott, MD Customer Service
What is going on, surely they should know that I have been upgraded, but why does one email differ from the other?
And why are VM sending out conflicting emails first informing that I have been upgraded, then a day later sending one to tell me to upgrade?
I have checked my account again just in case it had changed, but it does say that I am on the M package at 10 meg.
Can someone please explain.
