You're right.
The devil is in the detail...
My point was:
1, nobody said anything to me about a router.
2, I never received a router but got billed for one!
Customer services lady told me that it wouldn't cost me anything.
All I thought I was doing was pre-empting the roll-out of 10MB.
All these different prices and rebates is sooo tedious!
Having to go to retentions each time to get a better deal can't be right!