Quote:
Originally Posted by rovert
I received the upgrade e-mail dated 7 May 2009 and have since had the card through the post. I registered 2 weeks ago but in spite of regular modem reboots my speed remains at 2 meg and "My Virgin Media" shows me as 2 MbM. I live midway between Huddersfield and Wakefield. According to the timetable Huddersfield upgrade is available now with Wakefield following in August. In the days of NTL my area was Kirklees based in Huddersfield so I am assuming I still come under Huddersfield. My bill shows my Area Reference as 26 but I can't find a list to show what this means. Can anyone say whether I should I have got the upgrade yet?
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Click on the "Connections" tab at the top of this page and it will give you your host details. Mine is :- cpc2-
stre4-0-0-custXXX.bagu.cable.ntl.com which shows that
Stretford is the area I would come under for any upgrade. Check your host details then look up the result in the timetable you can find
here. If you are still unsure what your host details mean post them here and I am sure one of the members will be able to decipher what area you are under.
Add: Don't forget to XXX your customer number.