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cooperman1955 · 10-06-2009, 10:38

Yes, here goes....
I upgraded, online, from 2 to 10 Meg after querying the £2 rise last month and being told it was a "free" upgrade. This months bill shows additional £40 for wireless router + handling fee!
I already have a decent wireless router (their website says its free anyway) and was unaware one was being sent. It never came anyhow!
Today I queried it with VM and they said it was signed for by a "Mr Haws" don't know any Haws around here. The £40 will be refunded anyway. The 10MB is nice, though!

10-06-2009, 10:38	#2
cooperman1955 Inactive Join Date: Jun 2009 Posts: 6	Re: Charged £40 for router Yes, here goes.... I upgraded, online, from 2 to 10 Meg after querying the £2 rise last month and being told it was a "free" upgrade. This months bill shows additional £40 for wireless router + handling fee! I already have a decent wireless router (their website says its free anyway) and was unaware one was being sent. It never came anyhow! Today I queried it with VM and they said it was signed for by a "Mr Haws" don't know any Haws around here. The £40 will be refunded anyway. The 10MB is nice, though!