[horseman]

Originally Posted by Rainman

Yes I have emailed a complaint again to ask for the increase changes to be sent or emailed to me.
I am glad there are some employees from VM hear to help with some answers thanks guys.

Like many I didn't receive any written (nor emailed) notice of this price increase. In fact the only email I had received in March which mentioned the speed increase specifically stated that there would be no change to pricing structure for the speed tiers!

So I consequently only found out on 20April when responding to a message on MyVirginMedia, I rang CS as requested and was subsequently "verbally" informed of the increase.
When I requested that the alleged "letter" be re-mailed and a "self-install" SACM (I was 2Mbps BB via STB ) SPECIFICALLY NOT TO BE SENT (as it would also likely require an engineer onsite to supply splitter and attenuate/re-tap power levels), the regrettably "inept" Indian CS rep incompetently removed my existing STB BB (DOCSIS1.1) provisioning effectively leaving me with no BB for 4weeks!.

A phone call to RETENTIONS (First time I needed to do this in 10yrs) was necessary to remedy this farce, resulting in upgrading to 10Mbps "L" along with a surprising (but welcome) price reduction and promissory 1 month re-imbursement!.

Needless to say.....I'm still waiting for the promised email/letter. ;-)