[fudge]

Do what i did , The box that my services are connected too was gradully being pushed onto its back . You could see the wires underneath. Kids were often pulling at them.
I phoned cs and reported it ,2 weeks later still the same
I next reported it on virgins web site , another 2 weeks passed still nothing (by this time it was on its back , how the services were still connected i dont know)
My next step was to fill in a complaints form again on the virgin web site . I had a reply back straight away telling me i will be getting a phone call from someone at the complaints department in the next day or so.
2 days latter i did , i explained every thing to the guy , who was anoyed that virgin had not looked into this and anoyed that no one had phoned me regarding this as well. I was promised this would be delt with . 3days latter the box was upright , and a few weeks later i came home from work to find a brand new box had been installed .
So if you get no joy when reporting something in the normalle way Make an official complaint.